Terms & Conditions

At The Claremont Bed & Breakfast we want you to enjoy your stay and therefore would like you to read the following Terms and Conditions carefully before making a reservation.

When you make a booking you are agreeing to be bound by these Terms & Conditions.

RESERVATIONS

Reservations can be made by telephone, email or our online booking facility:

  • A valid credit card (Visa, Mastercard, Switch, Maestro or Solo) and contact details are required to secure a booking
  • The first named person is responsible for the booking and should be over 18 years old
  • We will confirm your booking via email. Please advise at time of booking if you require a postal confirmation
  • Full payment is welcome on arrival with cash, credit or debit card
  • We do not accept stag/hen type party groups. We reserve the right to cancel such bookings.
Special Events

Full Payment:

When booking accommodation for Special Events under this term the booker understands that full payment for the whole stay will be taken at time of booking.

This payment is non refundable.

NO-SHOWS

Guests Failing To Arrive Without Notice:

Payment in full for the intended stay will be taken from the card used to secure the booking.

Late Arrival Procedure

Please ensure you contact us if you will be arriving later than 8:00pm.

Failure to notify us may result in the room being re-let or the full cost of the room being charged to your credit card. Please also refer to ‘No-Show’ above.

Arrival outside of these hours is subject to our discretion and by individual arrangement.

Departure

Please be ready to leave the accommodation by 10:30 am on day of departure, unless otherwise arranged. 

Guests are required to check out by 10:30 am to allow us to prepare for our next visitors.

Our Standard of Service

The Claremont B&B is proud of the standard of accommodation and service offered to all guests.

In the unlikely event that you should have cause for concern during your stay, please bring the matter to the attention of the proprietors. Every effort can then be made to meet you requirements or resolve problems.

It is considered unreasonable to raise concerns after your departure should The Claremont B&B not first have been given the opportunity to attend to these matters during your stay.

If you have any queries or complaints in relation to the booking process, or our business, please contact us directly.

Lost Keys

Lost or unreturned keys will be charged at £30.00 per set which, you as the guest agrees that such payments may be taken direct from the debit/credit card supplied at time of booking without any further permission being required.

For the security of all, we ask that you do not leave the front door open for any reason and that you do not allow anyone else in when you enter or leave.  Non residents are permitted only with the owner’s prior consent.

No Smoking & No Naked Flames

It is against the law to smoke inside these premises.

We have a no smoking policy throughout The Claremont B&B including the front garden area.

Should you choose to ignore this important health and safety policy or if we suspect you have then you will be asked to leave and charged for your entire stay, together with an additional cleaning charge of £50 to restore the room to a smoke free condition.

We have a No Naked Flames Policy to provide for a safe environment for all our guests.

This covers use of lighters and candles and any other object/material that requires naked flame within the building.  This is to avoid either ourselves or our guests becoming a sad fire statistic. We forgo the romance of candlelight and we ask our guests to do likewise in consideration of others.

Animals

Registered Assistance animals only.

We do not accept pets at The Claremont B&B.

Guests With Disabilities

Please read our Access Statement below.

We make every effort to accommodate guest with disabilities.

Please ring to discuss your requirements prior to booking

Data Protection

Any data collected during the course of a booking may be stored on our computer. With your permission we may occasionally contact you about promotions and special offers. If you do not wish us to use your data in this way please advise us.

We will not share your details with any third party.

Further details regarding Data Protection and why your privacy is important to us can be found on our Privacy & Cookie Policy page.

PRICES
  • All published rates include VAT where applicable (and local taxes) at current rate
  • Tariffs are per room per night
  • We also have “Special Events” tariff e g: Ricoh Open Golf, Rainford Trophy, Lytham Festival, Easter/Christmas/Bank Holiday weekends etc. For these events, a full non refundable payment at time of booking may be required at our discretion.
CANCELLATION POLICY

The deadline for cancellation is 8am 24 hours before arrival date.

Cancellations later than this will be charged the first nights stay unless we are able to re let the room. All cancellations MUST be acknowledged by The Claremont B&B before cancellations are accepted.

The Claremont B&B reserves the right to charge for cancellations made in breach of our policy due to extreme weather or other unforeseeable occurrences.

We strongly advise our guests to take out travel insurance to cover against cancellations or any other unforeseen circumstances. Travel insurance can be arranged through the post office and other companies. Visit www.postoffice.co.uk for more details or other companies online.

Arrival

To maintain our high standards of housekeeping your accommodation will be available to you from 2:00pm on day of arrival, unless otherwise arranged.

To ensure we are here to welcome you we request an estimated arrival time during booking process. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms.

Guests wishing to arrive earlier than this are welcome to check in their luggage.

Early Leavers

No refunds can be made for early departure.

Payment in full for the original intended stay is required, subject to our discretion and charged to the card used to secure the booking.

Breakfast

Breakfast where booked is served between 7:00am and 9:00am.

Breakfast is not available outside these times.

Statutory Requirements

The Accommodation is subject to statutory controls, including those relating to fire, health, hygiene, safety and entertainment.

These must be strictly observed by guests.

Damages & Breakages

The Claremont B&B cannot be held responsible for damage or loss of guest’s property. 

It is the guest’s responsibility to safeguard their own property at all times. All persons using the premises do so entirely at their own risk.

We accept usual wear and tear of the fabric of the building, but any incidents of damage, soiling or breakages should be reported as they occur.

We do not normally charge for minor accidents but The Claremont B&B reserves the right to charge for any significant damage or breakage using the credit/debit card supplied at reservation on a new for old policy.

Any damage/missing items found in your room after you have left our home will be assessed and an appropriate amount charged to the card provided at the time of booking.

Behaviour

We operate a zero tolerance policy on behaviour.

Any guest found to be acting inappropriately or illegally will have their accommodation revoked.

We reserve the right to terminate your booking immediately without being liable for any refund or compensation when you engage in unacceptable behaviour that causes a disturbance or nuisance to ourselves or other guests or cause any damage to our property.

Free Wi-Fi

Free Wi-Fi internet access is available throughout the building.

We make no guarantees as to the availability and/or performance.

Discrimination

It is our policy not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability.

Guests are expected to adhere to this policy.

If any part of the above terms & conditions are unclear then do please contact us prior to booking for clarification.

Every attempt is made to maintain the information on this website, keeping the content up to date. The Claremont B&B however, does not guarantee the accuracy or completeness of any information nor does it accept liability for any errors or omissions in the information displayed.

The Claremont B&B reserves the right to make changes and improvements without prior notice.

Click here to check availability or make a secure online booking.

Before making a booking please read our Access Statement below:

Access Statement

Please take a look at our Access Statement (PDF 167KB) for further information regarding internal and external access to The Claremont B&B during your stay.

Stay at The Claremont

Relax, unwind & enjoy some precious time beside by the seaside…